For customers
Each company has a public address of the form /c/company-name.
Service desk
Mysoft Desk receives your customers' requests. You can open them from a form, from email or from another application, without changing the code.
For agents
Sign in with your Mysoft user. You see only the tickets of the company you can access.
For other applications
Create a key in Integrations and send an HTTP request. The pattern is in the guide.